Once an order is successfully placed with Jaipur Astro Stones, a confirmation email/message will be sent acknowledging your purchase. After the order is processed and dispatched, customers will receive shipping details and tracking updates through email or mobile communication.
For Cash on Delivery (COD) purchases, our support team may contact you for order verification before processing the shipment. Orders will be confirmed only after successful verification.
• Orders are generally processed within 1–2 business days.
• Estimated delivery timeline is 2–5 business days depending on the delivery location and courier service availability.
• Orders are usually dispatched on the next working day, excluding Sundays and public holidays.
Every crystal product is carefully inspected and securely packed before dispatch to ensure safe transit and product quality. We work with trusted logistics partners to provide timely and secure deliveries.
In case the delivery partner faces any issue locating the address or scheduling the delivery, they may contact you directly for assistance.
Jaipur Astro Stones, registered under GST No. 08BKAPB0947C1ZS, reserves all rights to market, promote, and sell genuine crystal products under its registered business identity.
All products listed and sold under the brand are considered authentic and officially traded through the registered GST entity only. Customers are advised to avoid purchases from unauthorized sellers or counterfeit sources claiming association with the brand.
Refunds or replacements may be considered only in cases where:
• The product received is damaged during transit
• An incorrect product has been delivered
Any such request must be reported within 24 hours of delivery along with relevant proof/images.
• Approved refunds are generally processed within 7 working days.
• The credited amount may reflect within 10–12 working days depending on the banking provider.
For payments made via Credit Card, Debit Card, UPI, or Net Banking, refunds will be credited back to the original payment source within standard banking timelines.
For COD orders, customers may be asked to provide bank account details for refund processing. Applicable transaction or shipping charges may be deducted.
Returns or exchanges will not be accepted for:
• Minor color or size variations
• Packaging preferences
• Natural imperfections in crystal products
• Personal dislike or change of preference after delivery
Additional elastic support is provided with applicable bracelet orders. Customers facing sizing concerns may contact our support team for assistance.
We strive to maintain a smooth order fulfillment process. Therefore, cancellation requests are generally not accepted once an order has been placed.
However, modifications or exchanges with products of equivalent value may be considered while the order is still under processing and has not been dispatched.
For any support or queries, feel free to contact us:
Customer Support: +919983744480
Email: contact@jaipurastrostone@gmail.com
We offer jewelry and gemstone products intended for abundance and wealth, love and relationships, health and well-being, among others.
